We ship via UPS, USPS and FedEx. All of our products are shipped from one of our many warehouses from within the United States. Packages generally arrive within a few days, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive during the guaranteed time frame.
*Free Shipping is offered if your products add up to $199 or more. This may exclude some over sized items that require additional handling charges due to their extreme size, weight, or because they have to be delivered by truck freight. You can call Customer Service prior to ordering to see what your total price may be at 888-312-6099.
We strive to get all orders received before 2 PM EST shipped out the Same Day. We will contact you if for some reason there are any unforeseen delays or if a product is Special Ordered. We ship weekdays, Monday-Friday. We Do Not ship on Saturday, Sunday or USPS Holidays. Orders received after 2PM EST Friday - Sunday will ship on the following Monday, assuming Monday is not a Holiday.
Please Note: Tracking numbers are not active until the shipping provider scans the package. This could be later in the evening.
What is the Optional SHIPPING INSURANCE we offer?
It is not required when you place your order but you might want to consider purchasing it, so that if your package is stolen off your porch, lost or broken in transit, you have full protection from Route that's backed by Lloyds of London. Claims are a cinch and give our customers peace of mind that their purchases are fully covered! Route allows you to connect your bank account and get paid instantly upon approval which is usually within 24 hours!
USPS, Fed Ex and UPS only insure packages that are valued from $50-$100 and have a lengthy claims process. If you have the Route Shipping Insurance, your claim is done in One Click and filing a claim in nearly instant with Route.
Once you place your order, you will receive an email confirming that you elected to protect your shipment. A simple click on the included "File Claim" link in the email pre-fills your order info and a claim is filed. Route allows you to connect your bank account and get paid instantly upon approval, then you can reorder the product and we will ship it out again! 11 million Americans had packages stolen last year alone, be prepared in case it happens to you.
INTERNATIONAL SHIPPING POLICY
For orders shipped outside the USA, Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing your order. These charges are normally collected by the delivery carrier (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We recommend the forwarding services of MyUs.com. They will provide you with your own USA address where you can ship our products to. Once delivered, you can forward them to over 225 countries directly from your MyUs.com account. Its simple and easy.
If you have any questions, please contact us.